SHIPPING POLICY
LAST UPDATED: September 29, 2026
OVERVIEW
This Shipping Policy explains how Digi-levelup delivers its products to you. All products sold by Digi-levelup are digital only. We do not sell, ship or deliver any physical goods. There is no shipping, packaging, courier, tracking number or physical return process of any kind.
The term "shipping" is used on this page for convenience and to follow standard e-commerce policy naming. It refers only to the electronic delivery of digital products and access plans.
This policy should be read together with our Terms of Service, Refund Policy and Privacy Policy.
DIGITAL DELIVERY
All products offered by Digi-levelup are digital only. This includes all access plans (Starter, Plus, Premium and Platinum) and all Google Sheets templates, custom calculators and Excel workbooks included in those plans. No physical items are ever shipped to you.
Upon successful payment, your plan access and digital products are delivered electronically by email to the email address you provided at checkout, and in your account where available. Delivery is immediate and automatic.
DELIVERY METHOD
Your digital products are delivered by email. The email you receive after purchase contains:
- A confirmation of your access plan and order details.
- Instructions on how to access and use your templates.
- "Make a copy" links to save Google Sheets templates into your own Google Drive, and download links for Excel (.xlsx) files.
- Support contact information if you need help.
We do not use couriers, postal services or any physical delivery method. No shipping carriers are involved in any Digi-levelup order.
DELIVERY TIMEFRAME
Delivery is instant upon successful payment. In rare cases, there may be a short processing delay due to technical issues or payment verification. If you do not receive your access email within 30 minutes of purchase, please follow the troubleshooting steps below.
DELIVERY FEES
There are no delivery fees. Digital delivery is included in the price of your plan. You will never be charged shipping, handling, courier or packaging fees, because no physical goods are involved.
ORDER PROCESSING
Orders are processed immediately after payment confirmation. Because all products are digital, there is no warehouse, no packing and no dispatch stage. Your order is fulfilled the moment your payment is approved and your access email is sent.
ORDER CONFIRMATION AND ACCESS
You will receive an order confirmation email immediately after purchase. This email serves as your confirmation of purchase and contains your access details. There is no separate shipment confirmation email because there is no shipment. The access email itself is your delivery confirmation.
If you have not received your order confirmation or access email, please check your spam, junk and promotions folders first. If you still cannot find it, contact us at support@digi-levelup.shop or call +1 (903) 456-7890 with your order number and the email address used at checkout.
TROUBLESHOOTING DELIVERY ISSUES
If you have not received your access email, please try the following steps:
- Check your spam, junk and promotions folders.
- Make sure the email address you provided at checkout is correct and active.
- Add support@digi-levelup.shop to your safe sender list or contacts.
- Search your inbox for "Digi-levelup", "access" or "your templates".
- If you still cannot find the email, contact us at support@digi-levelup.shop or call +1 (903) 456-7890.
If a "Make a copy" link does not open, make sure you are signed in to a Google account. If an Excel file does not open, make sure you are using Microsoft Excel or a compatible version.
We will resolve any delivery issue as quickly as possible, and we usually reply within 3 business days.
DIGITAL PRODUCTS AND PLAN ACCESS
Your plan gives you access to the template library included in the plan you selected, for the duration of that plan (1, 3, 6 or 12 months). You may copy Google Sheets templates into your own Google Drive and download Excel files as described in your access email.
When your plan ends, access to new releases and member benefits ends. Templates you have already copied or downloaded remain yours to use, subject to the license terms in our Terms of Service.
INTERNATIONAL DELIVERY
Because all products are digital and delivered by email, there are no geographic restrictions on delivery. Customers in the United States and anywhere else in the world receive the same instant email delivery.
CUSTOMS, DUTIES AND TAXES
There are no customs duties or import charges on any Digi-levelup order, because no physical goods cross any border. Any applicable sales taxes are calculated and shown at checkout based on your billing location and applicable law. Customers outside the United States may be responsible for any local taxes on digital services (such as VAT or GST) that apply in their country.
DAMAGED OR MISSING ITEMS
Because all products are digital, there are no damaged or missing physical items. If your access email does not arrive, a link does not work, or a file will not open, that is a delivery issue. Please contact us at support@digi-levelup.shop or call +1 (903) 456-7890, and we will resolve it or send you a replacement link.
CANCELLATIONS AND REFUNDS
If your plan is set to renew automatically, you may cancel at any time before the next renewal date. Cancellation stops future billing, and you keep access until the end of your current plan period. We do not provide partial refunds for unused time in a plan period. If a delivery problem cannot be resolved, you may be eligible for a refund under our 7-Day Satisfaction Guarantee. For full details, please see our Refund Policy.
CHANGES TO THIS POLICY
We may update this Shipping Policy from time to time. The "LAST UPDATED" date at the top shows when it was last revised. Your continued use of our Services constitutes acceptance of the updated policy.
CONTACT
For any delivery-related questions, please contact:
Digi-levelup
Michael Roy Mould
Individual (sole proprietor)
2718 Fort Caney Dr
Richmond, TX 77406
United States
Email: support@digi-levelup.shop
Phone: +1 (903) 456-7890